Terms of Service

1. The service

PropAssist is a software-as-a-service platform for managing fixed and movable rental units, including leases, rent, maintenance, listings, tracking and related tools. We may add, change or remove features over time.

2. Accounts & eligibility

You must provide accurate information and keep your credentials secure. You are responsible for all activity under your account and for your team members’ and tenants’ use within your organisation. You must be at least 18 and able to enter into a binding contract.

3. Acceptable use

You agree not to misuse the service. Detailed rules are in our Acceptable Use Policy. We may suspend or terminate access for breach.

4. Your data & content

You retain ownership of the data and content you put into PropAssist. You grant us a limited licence to host and process it solely to provide the service. You are responsible for ensuring you have the right to process the personal information of tenants and others, and for complying with the data-protection laws that apply to you in your own capacity as a controller.

5. AI features & human approval

The Copilot and agents generate drafts and proposals. Actions affecting money, rent, leases or legal matters require your explicit approval and are never executed automatically. AI output may contain errors — you are responsible for reviewing proposals before approving them, and PropAssist is not liable for actions you approve.

6. Subscriptions & payment

Paid plans are billed monthly or annually through our payment provider. A subscription activates only once payment is confirmed. Fees are described on our Pricing page and may change on notice. Cancellation, downgrades and refunds are governed by our Refund & Cancellation Policy.

7. Third-party services

The service integrates with third parties such as our payment provider, our hosting and database provider, and mapping and AI providers. Your use of those services may be subject to their own terms.

8. Availability

We aim for high availability but do not guarantee uninterrupted service. We may perform maintenance and may modify or discontinue features. We are not liable for downtime caused by third parties or events beyond our reasonable control.

9. Intellectual property

PropAssist, its software, design and trade marks are owned by us or our licensors. These Terms grant you a limited, non-exclusive, non-transferable right to use the service; they do not transfer any intellectual property to you.

10. Disclaimers

The service is provided “as is” and “as available”. To the extent permitted by law, we disclaim implied warranties. PropAssist is a management tool and does not provide legal, tax, financial or insurance advice.

11. Limitation of liability

To the maximum extent permitted by law, and subject to any rights you have under applicable consumer-protection law, our total liability arising from the service is limited to the fees you paid in the three months before the event giving rise to the claim. We are not liable for indirect, incidental or consequential losses.

12. Indemnity

You agree to indemnify us against claims arising from your unlawful use of the service or breach of these Terms.

13. Suspension & termination

You may stop using the service at any time. We may suspend or terminate access for breach, non-payment, or where required by law. On termination you may export your data for a reasonable period, after which it may be deleted in line with our Privacy Policy.

14. Governing law

These Terms are governed by the laws of the jurisdiction in which PropAssist is registered, and the courts of that jurisdiction have non-exclusive jurisdiction, without affecting any mandatory consumer rights you have under your local law. Replace this with your chosen governing law before launch.

15. Changes

We may update these Terms; material changes will be notified through the service or by email. Continued use after changes take effect constitutes acceptance.