Refund & Cancellation Policy

1. Free plan

The Free plan is free of charge and requires no card. You can stop using it at any time with no further obligation.

2. Subscriptions

Paid plans are billed in advance, monthly or annually, through our payment provider. A subscription activates only once payment is confirmed.

3. Cancellation

• You may cancel at any time from Settings → Billing in the app.
• On cancellation, your plan remains active until the end of the current paid period; it then downgrades to the Free plan.
• We do not pro-rate or refund the unused portion of a paid period unless required by law.

4. Downgrades & upgrades

Upgrades take effect immediately: you pay the new plan’s price and a new billing period starts that day. Time left on your previous plan isn’t credited. Downgrades take effect at the end of the current billing period so you keep what you’ve paid for.

5. Refunds

Subscription fees are generally non-refundable. We may, at our discretion or where required by applicable consumer-protection law, grant a refund — for example, for a duplicate charge, a billing error on our side, or a documented failure of the service that we could not remedy in a reasonable time.

6. How to request a refund

Email support@starlightgroupsa.co.za within 14 days of the charge with your organisation name, the date and amount, and the reason. Approved refunds are returned to the original payment method, typically within 10 business days.

7. Failed payments

If a renewal payment fails, we may retry and will notify you. If payment is not resolved, your subscription may move to past-due and then downgrade to Free; your data remains available subject to plan limits.

8. Chargebacks

If you believe a charge is incorrect, please contact us first so we can resolve it quickly. Unwarranted chargebacks may result in suspension while the matter is investigated.

9. Contact

Billing questions: support@starlightgroupsa.co.za.